Each handcrafted TRACELUS creation takes 7–14 days to make, depending on the design and materials. Once completed, your order will be shipped immediately, with delivery typically taking 2–5 days depending on your location.

Yes. TRACELUS offers standard, express, and tracked shipping options to suit your needs. You can choose your preferred method at checkout, and all packages are handled with care to ensure safe delivery.

Yes. TRACELUS accepts returns and exchanges for non-custom items within 7 days of delivery, provided the product is unused and in its original condition.

Please note that custom-made and personalised pieces are non-returnable, as they are handcrafted specifically for you.